Bachelor of Arts in Business Process Outsourcing (BA in BPO)

Course Information :

The graduate degree aims to equip the students with the knowledge and skills in Business Process Outsourcing. Equal emphasis is placed on the learning of the theories as well as their real time application in a career-oriented scenario. The goal is to eventually transform students into mature, wellgroomed individuals who are performance-oriented. Theory making them eligible to join the ranks of working professionals. Year 1 : Marco and Micro Economics Impact of Globalisation on Business Processes Business Processes Outsourcing - Concepts & Types BPO - Cost Benefit Analysis BPO - Vendor Selection Criteria Year 2 : Business Environment Business Communication Legal Aspects - BPO Agreements Measurement - Quality of Vendor Performance Human Resources in BPO Environment Summer Training at a BPO Center (months) Year 3 : Business Strategy IT Enabled Services Call Center Operations Credit Cards & Financial Services Processing Other BPO Services Case Studies and Tutorials

Coursework & Assessment :

A variety of teaching and assessment methods are used throughout the course including lectures, workshops, seminars and group exercises with the aim of shaping students to become independent learners, equipped with practical skills and competencies. Students will be encouraged to develop presentation and report writing skills through case study based seminars and assessments.

Careers :

This degree will prepare you for a career in the BPO centers, MNCs, IT Enabled Services, Call Centres, Credit Cards Process and Other Financial Services Processing Centres.