Diploma Front Office Management (DFOM)

Course Information :

The course is designed to provide complete package of focused and specialist work-related framework of education and training for those wanting to develop a career in front office operations with emphasis on relationship management which is the key to success of an organization. It also aims to provide knowledge, understanding and skills required to focus on the development of the major and wider key skills in the guest relations management, service quality, integrated marketing and communication.

Coursework & Assessment :

The coursework and assessment is done through a variety of methods including case studies, assignments, tutorials, work-based assessments, performance observations, projects, and field trips, industrial visits. Tests will be conducted on weekly, semester, and annual basis. A three-month industrial training after the annual examination is an integral part of the course.

Careers :

Students can look forward to exciting career opportunities in hotels, airlines, cruise liners, and any other customer related organizations.